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I T C A R E
Bespoke Solutions Tailored to Your Business. Free Consultant
Near Air Force, Officers Mess Road Kotla Morh, Udhampur, Jammu and Kashmir, 182101

Refund Policy

Refund Policy for IT Care Experts

At IT Care Experts, we strive to deliver high-quality digital solutions and services that meet the expectations of our clients. We value your trust and are committed to transparency. This Refund Policy explains the terms under which refunds may be issued for our services. By using our services, you agree to the practices outlined in this policy.

1. Services Covered

This Refund Policy applies to all digital services offered by IT Care Experts, including but not limited to:

  • Web Design & Development
  • Digital Marketing Services
  • IT Support & Consulting
  • E-Commerce Solutions

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If we fail to initiate or deliver the agreed-upon service within the specified timeframe.
  • Duplicate Payment: If a payment has been made more than once due to a technical or billing error.
  • Non-Compliance with Agreement: If the final service delivered is substantially different from what was outlined in the agreed proposal or contract.

3. Non-Refundable Cases

Refunds will not be issued under the following conditions:

  • Change of mind after services have been initiated or completed.
  • Delays caused by incomplete or inaccurate information provided by the client.
  • Services that have already been partially or fully delivered.
  • Custom digital solutions or third-party costs incurred on behalf of the client (e.g., domain purchases, hosting fees, software licenses, or marketing ad spend).

4. Refund Process

To request a refund, please contact our support team at the details provided below with the following information:

  • Full Name
  • Service Purchased
  • Date of Purchase
  • Reason for Refund Request

Once your request is received, our team will review it within 7–10 business days. If approved, the refund will be processed using the original payment method. Please note that bank or payment gateway processing times may vary.

IT Care Experts

5. Contact Us

If you have questions or concerns regarding this Refund Policy, please contact us:

  • Email: contact@itcareexperts.com